At BeWell, we want you to feel completely confident every time you shop with us, whether that’s popping into our Chelmsford store or ordering online. If something isn’t quite right with your purchase, we’re happy to help sort out a return, exchange or refund. Here’s exactly how it works.

The short version: You have 14 days from the date you receive your order to let us know you’d like to return it, and a further 14 days to send it back to us. Items need to be unused, unopened and in their original packaging, with your receipt or order confirmation to hand.

1. Returning an Online Order

If you’ve changed your mind about something you ordered from bewelllocal.co.uk, you can return it to us within 14 days of receiving your delivery. Just get in touch with our team first so we know it’s on its way back to us.

• Email us at info@bewelllocal.co.uk or call 01245 408003 with your order number.
• Pack the item securely, including your original receipt or order confirmation.
• Post it back to us, or drop it into our Chelmsford store in person if that’s easier.
• Return postage costs are covered by the customer, unless the item is faulty or was sent to you in error.

2. Returning an In-Store Purchase

Bought something in person at our Broomfield Road store? Simply bring it back to us within 14 days along with your receipt, and one of our team will sort out an exchange or refund on the spot.

3. What Needs to Be True for a Return

To keep things fair for everyone, we can only accept returns where:

• The item is unused, unopened, and still in its original, sealed packaging.
• You have proof of purchase (a receipt, order confirmation email, or bank statement showing the transaction).
• The return is requested within 14 days of purchase or delivery.

4. Items We’re Unable to Refund

Because of the nature of what we sell, a small number of products can’t be returned once opened, for hygiene and safety reasons. This doesn’t affect your rights if an item turns out to be faulty or damaged.

Product type	Can be returned if…
Vitamins, supplements & tablets	Seal is unbroken and packaging is intact
Food, snacks & drinks	Unopened and within date
Skincare & cosmetics	Unopened and seal intact
Perishable or fresh items	Not returnable unless faulty

5. Faulty or Damaged Products

If something arrives damaged, or a product turns out to be faulty, please let us know as soon as possible — ideally with a photo of the issue. We’ll cover the cost of returning it and will offer a full refund or a free replacement, whichever you’d prefer. This applies even to opened food, supplements or cosmetics if the fault relates to the product itself.

6. How Refunds Are Processed

• Refunds are issued to the original payment method used at checkout or in store.
• Once we’ve received and checked your return, please allow up to 5–7 working days for the refund to reach your account.
• If you no longer have access to the original payment card, we’re happy to offer a store credit note instead.
• Delivery charges are refunded only if the return is due to our error or a faulty item.

7. Exchanges

Prefer a swap rather than a refund? No problem — bring or send the item back to us under the same conditions above, and we’ll happily exchange it for an alternative product or size. If there’s a price difference, we’ll either take an additional payment or refund the difference.

8. Your Legal Rights

Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015. Online orders can also be cancelled within a 14-day cooling-off period from the date of delivery, even before the item arrives.

Need a Hand With a Return?

Our team is based right here in Chelmsford and always happy to help.

📍 7–9 Broomfield Rd, Chelmsford, CM1 1SY, United Kingdom

📞 01245 408003

✉️ info@bewelllocal.co.uk

🕐 Mon–Tue: 10am–7pm · Wed–Thursday: 10am–8:30pm · Fri: 10am–7pm · Sat: 10am–5pm · Sun: 11am–5pm